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TERMS AND CONDITIONS: |
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RETURNING & EXCHANGES
- 30-day 100% Satisfaction Guarantee
- Over 1/2 millions satisfied customers
- Your retail store at your home
- Open 24/7 to take your call at 1-877-403-2246
- 1000's fabulous selections in the Web's most extraordinary jewelry, crystal and much more!!
100% Satisfaction Guaranteed! We're committed to providing you with great customer service and making a return as easy as possible. That's our promise to our customers! |
30-DAY NO-RISK RETURN POLICY & GUARANTEES
If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been engraved, damaged or customized for a refund, credit or exchange (minus 25% merchandise cost plus shipping & handling). Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists. Merchandise that is damaged or altered in any way by a Jeweler other than Fabio’s Treasure Chest cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Items that have been personalized cannot be returned. |
RETURN/EXCHANGE INSTRUCTIONS
Step #1: Call a Return Authorization Number
To ensure that your return is processed according to your instructions, please call our customer service department at 1-877-403-2246 for a return, and/or provide exchange information. This will insure that your return is processed correctly and in a timely manner.
Step #2:Packaging and Labels
Please complete the Return Form on your shipping document, attach the form to your package and return it to us within 30 days of receipt. Items must be returned to: Fabio’s Treasure Chest, Attn: Returns Processing, 2853 42 streets Suit-B, Queens, NY 11103.
Step #3: Care and Shipping
Because the safe return of your package is as important to Fabio’s Treasure Chest as it is to you, please insure your package for the full value listed on the invoice. Ship your package via USPS REGISTERED MAIL and request a return receipt, which will assure you that your package has arrived at Fabio’s Treasure Chest.
Merchandise returned is the responsibility of the sender until it is signed for by FTC. All jewelry and diamonds will be inspected by our gemologist prior to the refund being processed.
Please allow 3-4 weeks for returns processing through our facility. If you have any questions please call Customer Service at 1-877-403-2246 for further assistance. |
SPECIAL DIAMOND RETURN INSTRUCTIONS
Please follow the Return Instructions outlined above. In addition, you must include all original packaging and printed material. If your merchandise came with a diamond certificate, it must be returned with the merchandise or you will be responsible for a $100 replacement of certificate charge.
Please complete the Return Form on your shipping document .Be sure to include the all the info on the form as well as the outside of the package. Items must be returned to: Fabio’s Treasure Chest, Attn: Returns Processing, 2853 42 street suit B, Queens, NY 11103
Because the safe return of your package is as important to FTC as it is to you, please insure your package for the full value listed on the invoice. Ship your package via USPS REGISTERED MAIL and request a return receipt, which will assure you that your package has arrived at Fabio’s Treasure Chest.
Please note: Merchandise returned is the responsibility of the sender until it is signed for by Fabio’s Treasure Chest. All jewelry and diamonds will be inspected by our gemologist prior to the refund being processed. |
Security Policy
Fabio's Treasure Chest understands your concerns regarding Internet Security. |
FABIO'S TREASURE CHEST SECURITY STATEMENT
Fabio's Treasure Chest understands your concerns regarding Internet security. The Fabio's Treasure Chest secure software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the internet.
The internet is as secure as using your credit card in a store or over the phone. However, in the event of any unauthorized use of your credit vard, most banks either cover all charges that result from the unauthorized use, or may limit your liability to just $50.00.
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HERE IS HOW SECURE SERVER WORKS
Starting Your Order
Every order at http://www.FabiosTreasureChest.com is secure. All data submitted via the checkout form is encrypted using SGT (Secure Geo Trust) encryption.
Making a Positive ID
After you've selected items to purchase, you'll be prompted to continue your order by clicking on the "Checkout", located on your shopping card page At this point, your browser looks for a "site certificate" to confirm that it is communicating with http://www.FabiosTreasureChest.com once a positive ID is made, your order continues
Entering "Secure Mode"
At this point, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format. We are ready to ask you for your credir card information. The encryption features of browser software are exceptionally powerful and ensure the security of this data as it is transmitted to our server.
Your Order is Complete
What Happens Next? The credit card numbers are placed in the SGT database on the Fabio’s Treasure Chest. A user must have logon privileges on the web server (requiring a password) to be able to access the database, which also requires a password.
Order information, including the credit card numbers, is retrieved by the staff at Fabio’s Treasure Chest through a web interface. This interface challenges the user for a password twice, and then "expires" the session after ten minutes, requiring the user to logon again. All communications during these sessions are encrypted again using SGT. No credit card numbers are ever sent via e-mail, due to the fact that e-mail is not secure.
How can you tell if you're in Secure Mode?
The standard, unsecured URL address begins "http://". When you enter secure mode, the beginning of the URL address will change to "https://"; the "s" stands for secure. Most browsers in secure mode display a padlock at the top of the browser window. Mozilla Firefox© displays a padlock symbol next to the URL address at the top of the browser window and at the bottom right of the browser window. Microsoft Internet Explorer©, will display a padlock symbol at the bottom right of your browser window when the browser is in secure mode.
How can I provide my opinion regarding this Website?
Our online survey contains 10 questions and will take you less than 5 minutes to complete. This is your opportunity to impact the services and features provided by Fabio’s Treasure Chest. All answers will be kept confidential and will be used by Fabio’s Treasure Chest to enhance our website. Our goal is always to provide you with the best possible online shopping experience. We value your opinions.
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Website Feedback & Suggestions
Spend a few minutes and provide us with your opinion regarding our Website.
Please help us improve your Web experience by answering the survey question below. This is your opportunity to impact the services and features provided by Fabio’s Treasure Chest. All answers will be kept confidential and will be used by FTC to enhance our website. Our goal is always to provide you with the best possible online shopping experience. We value your opinion.
If you need assistance with an order or have product questions, please visit our frequently asked questions (FAQ) or contact Customer Support through the customer support form below. |
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